Overview

This past summer, I was a product design intern on the Advertiser Support Products team. The team took a data-informed approach to build systems that enable support agents to effectively resolve advertiser issues.

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My main project centered around building business trust for small-medium sized business advertisers by improving the advertiser facing support experience. I worked cross-functionally to design across Messenger and Facebook business products. Check out my Matchmaker and Workday projects to learn more about my design process.

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Lessons Learned

An interesting challenge at Facebook was understanding how to navigate a larger organization as a designer. Each team has its own goals and vision that they are trying to achieve within the greater ecosystem, so I came to view design as a role that facilitates collaboration between all these different teams. In practice, I learned about design visioning as a mean of getting alignment on a project and then understanding how to make trade offs to design something that's testable. I wrote a little more about my experience on the Design at UCSD medium.

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